Question 1

How can you afford to offer items at such a low price?

Accepted Answer

We can offer the products at a low price because we are able to keep our costs down by purchasing by the truckload, having daily storewide prices (not individually pricing items,) and not stocking shelves. We don't have a fancy store, but that allows us to focus on getting the best deals for you!

Question 2

How to I get the big ticket items?

Accepted Answer

Saturdays is restock day - That's the day we bring out all the new overstock straight off the truck. On the weekends you will find items with higher retail value (electronics, furniture, outdoor equipment, tools, etc.)  We recommend you bring gloves and something to open boxes with, as many of the packages are taped shut. We ask that you don't open any boxes over the bins...it causes items to separate from their parts or break.

Question 3

Why don't you offer refunds?

Accepted Answer

We don't individually price or tag items, instead we use a daily storewide price and our receipts don't list individual items. This is why we cannot accept returns, refunds or exchanges.
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But we do want you to be happy with your purchase, so we offer a "Try Before You Buy" at our testing station where you can test all electronics, light bulbs, and inspect everything out of the box before you purchase it! If you need batteries to test something, let one of our crew members know.

We ask that you do not open boxes in the bins.

Question 4

How does the Line Lottery work?

Accepted Answer

On Saturday morning, everyone who is present at 9:45 will receive a random number from a bag from our crew. It is free to participate! This number is your place in line. Everyone then lines up with even numbers on one side and odd numbers on the other. At 10:00 am the doors open and both doors open letting the lines in. Everyone who doesn't have a number comes in after that, but everyone gets in the door as quickly as possible.

Why do we do the line lottery? It helps keep things fair and allows everyone the chance at first-in-line. It prevents people from camping out for long periods in the cold or rain, and it keeps the parking lot clear of cars in the early morning for the plows in the winter.

Who wants to wait in line for hours? Nobody...and with the line lottery... you don't have to!

Question 5

How do I see what products are coming out on Saturday Restock Day?

Accepted Answer

We put out over 13,000 items each week, so there is no way to see EVERYTHING that you could buy. However, on Thursday evenings we post a "Sneak Peek" of some of the cool stuff we've seen while unloading the truckload.

You will also have an opportunity to Like and Share our Sneak Peek for a chance to win the Crow's Nest! This is an area roped off just for you to go through your treasures and keep your stuff while shopping on Saturday morning. We provide a table and two chairs - but you can bring as many people as you like!

Question 6

What is the name of the parrot in the logo?

Accepted Answer

Our Parrot's name is Pete and he was created by Sault native Eric Demaray.

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Frequently Asked Questions